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    Sat 10.00 am - 6.00 pm
    Sun - closed
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Normative legal acts

The procedure for considering appeals of citizens and legal entities is determined by the following laws of the Republic of Belarus:

The law Appeals of citizens and legal entities (18.07.2011 300-3);

The law Basics of administrative procedures (28.10.2008 433-3);

Presidential decree Administrative procedures carried out by public authorities and other organizations (26.04.2010 200);

Presidential decree Additional measures in work with appeals (15.10.2007 498)

Personal reception

Inessa Maslo, director Tue Thu,
14.00-17.00
Minsk, Fabritsius Str., 28,
room 201

Personal reception is conducted in a queue.
It is necessary to have identity documents (passport, residence permit, refugee certificate).

Electronic appeals

Electronic appeal is one of the ways to address the managers. It can contain your comments or suggestions.
Electronic appeals should be sent to Rsml@rsml.med.by

Electronic appeals are considered according to the law Appeals of citizens and legal entities (18.07.2011 300-3).

The following appeals will not be considered:
  • Anonymous appeals;
  • Appeals containing bad language or offensive statements;
  • Appeals on the issues beyond our competence;
  • Second appeal on the same issue if it has been already considered and it doesnt contain any new information;
  • Advertising materials;
  • Appeals written not in the Belarusian, Russian languages.
Electronic appeals of citizens should contain:
  • Name and/or address of organization or position of the person who sends an appeal;
  • Name, surname, patronymic (if possible) or initials of the citizen, his/her address, and/or place of work or study;
  • Appeal itself.
Electronic appeals of legal entities should contain:
  • Name and/or address of organization or position of the person who sends an appeal;
  • Full name of legal entity and its location;
  • Appeal itself;
  • Name, surname, patronymic (if possible) of the manager or the authorized person.

Withdrawal of electronic appeal is done by sending an electronic application or written application.

Response to electronic appeal is sent by e-mail or in a written form if the person asked to send a written notice or the managers of RSML decided to send a written response.

Written appeals.

Written appeals can be sent to: 220007, Belarus, Minsk, Fabritsius Str., 28. They also can be left in the Book of comments and suggestions, which is situated in the registration section. The head of library service department Irina Domash is in charge of the Book.

Written appeals of citizens should contain:
  • Name and/or address of organization or position of the person who sends an appeal;
  • Name, surname, patronymic (if possible) or initials of the citizen, his/her address;
  • Appeal itself;
  • Personal signature.
Written appeals of legal entities should contain:
  • Name and/or address of organization or position of the person who sends an appeal;
  • Full name of legal entity and its location;
  • Appeal itself;
  • Name, surname, patronymic (if possible) of the manager or the authorized person;
  • Personal signature of the manager or the authorized person and seal of the legal entity.
The following written appeals will not be considered:
  • Appeals written not in the Belarusian, Russian languages;
  • Anonymous appeals;
  • Unreadable appeals;
  • Appeals containing bad language or offensive statements;
  • Appeals on the issues beyond our competence;
  • Second appeal on the same issue if it has been already considered and it doesnt contain any new information;
  • Advertising materials;
  • Appeals from the person with who the correspondence is terminated.


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